ChatHealth – A New Text Messaging Service for Young People

ChatHealth is a new NHS text messaging service for young people across Wolverhampton.

11-19 year olds can text a school nurse on 07507 332 631 to get confidential advice and support for a range of health and wellbeing issues, including:

  • Anxiety, emotions and anger
  • Bullying
  • Family issues and friendships
  • Sexual health and contraception
  • Smoking, alcohol and drugs
  • Sleep
  • Staying healthy

School nurses can also put young people in touch with other local NHS or support services that can help.

How ChatHealth Works

ChatHealth works by messages being sent to a dedicated number – 07507 332 631 – which are delivered to a secure website. Messages are read by a school nurse who then starts a text conversation with the young person. All texts receive an automatic message explaining where to get help if their question or concern is urgent, and when they can expect a response.

Opening Times During Term Time

ChatHealth is available 10:00am to 4:00pm, Monday to Friday (except bank holidays) during term time.

Opening Times During School Holidays

ChatHealth is available 10am to 4pm, Monday, Wednesday and Friday (excluding bank holidays) during school holidays. Texts will be responded to within 24 hours during term time and within 48 hours during school holidays

Advice Out of Hours

For medical help and advice outside of these hours, users are advised to call their GP, visit an NHS Walk-in Centre or call 111, or dial 999 or visit A&E if it is an emergency